20 ways to say 'No'

[recoder]

Порою резкие отказы по работе приходится заменять на более приличные выражения. А тут вот подкинули целый словарик по грамотным отводам:

1. I am in the middle of several projects
• let people know when you have accepted other responsibilities
• no need to make excuses if you don't have any free time
• no one will fault you for having already filled your plate
2. I am not comfortable with that
• you might be uncomfortable with any of a number of issues
• the people involved, the type of work, the morale implications, etc.
• this is a very respectful way to avoid a sticky situation
3. I am not taking on any new responsibilities
• you aren't saying that you will never help out again
• just that you feel your schedule is as full as you would like now
• understanding your limits is a talent to be expected
4. I am not the most qualified person for the job
• if you don't feel that you have adequate skills, that's okay
• it's better to admit your limitations up front
• the best way to avoid feeling overwhelmed down the road
5. I do not enjoy that kind of work
• life isn't about drudgery -- if you don't enjoy it, why do it?
• don't be afraid to let someone know you just don't want to
• someone else is bound to enjoy the work you don't
6. I do not have any more room in my calendar
• be honest if your schedule is filled
• "filled" doesn't have to mean really filled
• know when you are scheduled as much as you are willing and stop
7. I hate to split my attention among projects
• let people know that you want to do a good job for them
• but you can't when your focus is too divided or splintered
• you will be more effective if you focus on one project at a time
8. I have another commitment
• it doesn't matter what the commitment is
• it can even simply be time to yourself or with friends or family
• you don't have to justify -- you simply aren't available
9. I have no expirience with that
• volunteering shouldn't mean learning an entirely new set of skills
• suggest that they find someone who has experience in that area
• offer to help out with something that you already know how to do
10. I know you will do a wonderful job yourself
• people often ask for help because they doubt their own abilities
• let them know that you have confidence they will succeed
• you are actually doing them a favor in the long run
11. I need to focus more on my personal life
• don't be ashamed of wanting to spend time with your family
• having a strong family is an important priority in and of itself
• be willing to put your personal needs first
12. I need to focus on my career right now
• often, you have to focus your energies on a work-related task
• you may have to give up some civic or community duties
• if you don't do it, someone else will take on the task
13. I need to leave some free time for myself
• it's okay to be selfish -- in a good way!
• treat your personal time like any other appointment
• block off time in your calendar and guard it with your life
14. I would rather decline than do a mediocre job
• know when you aren't going to be able to deliver a quality product
• the reason doesn't matter -- not enough time, wrong skills, etc.
• whatever the reason is enough for turning a request down
15. I would rather help out with another task
• saying no doesn't mean that you can't help at all
• if someone asks you to do something you really despise, refuse
• then offer to help with something you find more enjoyable
16. Let me hook you up with someone who can do it
• if you aren't available to help out, offer another qualified resource
• helping to connect people is a valuable service to offer
• make sure the person you refer will represent you well
17. Not right now, but I can do it later
• if you really want to help but don't have time, say so
• offer to help at a later time or date
• if they can't wait for you, they'll find someone else
18. Some things have come up that need my attention
• unexpected things happen that throw your schedule off
• accept that you may need to make a few adjustments
• it is temporary and you will have more time when life stabilizes
19. This really is not my strong suit
• it's okay to admit your limitations
• knowing what you can handle and what you can't is a skill
• your time will be more efficiently spent on something you do well
20. NO
• sometimes it's okay to just say no!
• just say it in a way that expresses respect and courtesy
• leave the door open for good relations

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